We have a workshop in Exeter where we carry out installations, but we do not hold stock here for every product we sell. However, we are real people and happy to discuss products and answer any questions you may have!
As we have installed the products we sell, and in some cases, designed and manufactured them, we are more than happy to offer advice and technical support where we can. If we cannot answer your questions straight away, we will speak to the manufacturers and get back to you.
Yes, to keep our pricing policy simple, we include the cost of delivery to most UK Mainland addresses in the price of our products. However, there are some locations within the UK which will incur a surcharge from our carriers. Please see our full delivery information below for details of these charges.
We do not make or stock all the products listed on our site ourselves, but work with the manufacturers to provide a next working day delivery service, where possible. However, there are some products which take longer to manufacture and often are made to order, so we will advise an approximate lead time on the product listing.
Yes, the majority of our products will require proof of delivery via signature. Sometimes it is possible for the delivery agent to leave the goods in a designated safe place, but not all carriers and product manufacturers offer this, so if you think you will not be home to accept delivery, please contact us before placing your order and we will advise the options available.
Please note: Most delivery agents charge for every attempted delivery, so if your delivery fails because you are not home, your order may be returned to the sender and you may be charged for subsequent attempts.
If you notice the goods have been damaged in transit, do not sign for them and the delivery agent will return them to the manufacturer. They would normally receive a notification of a failed delivery, but to speed up this process and ensure a replacement is sent as soon as possible, email us at customerservice@tradevangear.com and we will contact the manufacturer from our end to speed up the process.
We appreciate that sometimes products can be damaged in transit whilst inside the packaging and this is not always visible until unpacking. If this is the case, we will make every effort to obtain replacements, but most of our manufacturers have a maximum window for notifying them of 48 hours.
Therefore, you should inspect the goods upon delivery and unpack them as soon as possible and report any damage to us immediately. Unfortunately, we are unable to guaranteed a no-cost replacement if we are notified after 48 hours since delivery, but will always work with our suppliers and customers to try and rectify the situation.
If you think you may have ordered the wrong product, please contact us and we will liaise with the manufacturer to arrange a replacement. Please note: some manufacturers will have a re-stocking fee, which is generally around 15% of the price paid, subject to the goods being returned in good condition and in their original packaging, so you may be asked to pay a charge for this return.
Please contact us immediately if you believe the products to be faulty, or have missing parts. We will liaise with the manufacturer and arrange replacements to be sent and the collection of the faulty goods, or shipping of the missing parts if applicable.
We have a workshop in Exeter where we are able to fit the products we sell. Unfortunately, this is not a mobile service, so if you require fitting in your local area, please feel free to contact us and we will put you in touch with someone in your area if we know of anyone.
Delivery Information
Our advertised prices include standard next working day delivery charges for most of our products, where the manufacturer and/or their carriers offer this service. There will be some postcodes where a next working day service will not be available, and some hard-to-reach areas or offshore locations will incur a surcharge.
Geographical delivery supplements will be shown and calculated at the checkout stage, so please ensure you take note of this before proceeding with your payment.
Orders received prior to 12pm each working day will normally ship the same day, subject to stock availability.
Deliveries are usually made between 9am and 6pm, but these times may vary slightly depending upon the carrier used. This is not a guaranteed service.
Where the option is available to upgrade your delivery to either a timed service (Before 9.30, 10.30 or Midday) or a Saturday service, you will be given this option at the checkout stage.
Once your order is confirmed and we have received notification it has been shipped, we will notify you via email, to confirm the shipping status, expected delivery date and confirmation that the goods will need to be signed for.
Where possible we will provide tracking information for you to check the status of your order.
Please note, where orders are being shipped from different locations/manufacturers, we aim to provide you with updates for each product, so you may receive separate emails for each item.
The majority of the products we sell will be delivered without the need for lifting equipment, however, large orders or oversized products may incur charges or require larger delivery vehicles. We will contact you discuss the options and make arrangements for delivery of these goods where necessary.
Contact Information
Trade Van Gear Ltd
Head Office:
Unit 5 Otter Court
Manaton Close
Marsh Barton Trading Estate
Exeter
Devon
England
EX2 8PF
Tel: 01392 824967
Email: customerservices@tradevangear.com
